Refunds Policy

Our Commitment

We are dedicated to ensuring a seamless shopping experience. If there are any issues with your order, we are here to help.

Inspection and Reporting

Please inspect your order immediately upon receiving and before use. If you find any items damaged or incorrect, contact us right away so we can address the issue promptly.

Breakage Replacement Guarantee

We offer a breakage replacement guarantee to ensure your satisfaction. If any item arrives damaged or is incorrect:

• Please take photos or a video of the issue.
• Contact us within 14 days of receiving your order.
• We will arrange for a refund or replacement promptly.

Refunds will be processed to the original method of payment.

Quality Assurance

It is rare for items to arrive damaged or incorrect due to our meticulous inspection and packaging processes. Our team thoroughly checks all items to ensure they meet our high standards and packages every order securely with bubble wrap to minimize any risk during transit.

Contact Us

If you need to report an issue or request a refund, please send an email to contact@bestbongsandmore.com.au with a picture of the faulty or incorrect item. We are committed to resolving any issues swiftly and to your satisfaction.

For more information or further assistance, please do not hesitate to contact us.